Legal
Privacy Policy
Last updated: 9 December 2025
Introduction
Outcome Digital Marketing is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or contact us about our digital marketing services.
We are a digital marketing agency based in Cornwall, United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, please contact us on 07770 580125.
Data Controller Information
Information We Collect
Contact Form Data
When you submit our contact form, we collect the following information:
- Your full name
- Your telephone number
- Your business or company name
- The content of your message
- The date and time of form submission
Important: We do NOT collect email addresses through our contact form. We contact you by telephone only.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Your IP address (for security purposes)
- Browser type and version
- Device information (desktop, mobile, tablet)
- Pages you visit on our website
- Time spent on each page
- The website that referred you to us
This information is collected through server logs and is used to improve our website functionality and security.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries: To contact you by telephone regarding your message and provide information about our digital marketing services
- Service delivery: To understand your business needs and provide relevant marketing advice
- Website improvement: To analyse how visitors use our website and improve user experience
- Security: To protect our website from fraud, abuse, and security threats
- Legal compliance: To comply with legal obligations and respond to lawful requests from authorities
We do not use your information for marketing purposes unless you specifically request ongoing communications from us.
Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Consent: When you submit our contact form, you consent to us using your information to respond to your enquiry
- Legitimate interests: We have a legitimate interest in analysing website usage to improve our services and protect our website from security threats
- Legal obligation: We may need to process your data to comply with legal requirements, such as responding to court orders or law enforcement requests
Data Storage and Security
We take the security of your personal information seriously and implement appropriate measures to protect it:
- Secure processing: Contact form submissions are processed through Netlify Forms, which uses industry-standard security measures
- Data location: Your data is stored on servers located within the United Kingdom and European Union
- Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS protocols
- Access controls: Only authorised personnel have access to your personal information
- Regular reviews: We regularly review and update our security measures to ensure your data remains protected
While we implement strong security measures, please note that no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security but commit to using industry best practices to protect your data.
Data Retention
We retain your personal information for the following periods:
- Contact form submissions: We retain your enquiry details for up to 2 years from the date of submission, or until you request deletion
- Website logs: Technical information collected automatically is retained for up to 12 months
- Active clients: If you become a client, we retain your information for the duration of our business relationship and for 6 years afterwards for accounting and legal purposes
After these retention periods, we securely delete or anonymise your personal information. You can request earlier deletion by contacting us on 07770 580125.
Third-Party Services
We use a limited number of third-party services to operate our website and process your information:
- Netlify Forms: Processes contact form submissions. Netlify complies with GDPR and stores data securely
- Website hosting: Our website is hosted on servers that comply with UK and EU data protection standards
- Google AdSense (post-approval): We may show Google-served advertisements. Google may use cookies or device identifiers to deliver, limit, and measure ads. In the UK, EU, and EEA we will request your consent before setting advertising cookies; if you do not grant consent, we will serve only non-personalised ads.
Your choices
You can manage Google ad personalisation at Google Ad Settings and review how Google uses data for ads at Google Advertising Policies.
Cookies and Similar Technologies
Our website uses essential cookies and, when ads are enabled, Google AdSense advertising cookies. We keep cookie usage minimal and will request consent where required.
Essential Cookies
We use only essential cookies that are necessary for our website to function properly:
- Session management cookies (to maintain your browsing session)
- Security cookies (to protect against fraud and abuse)
- Form submission cookies (to prevent duplicate form submissions)
Advertising and Measurement Cookies (Google AdSense)
When we display ads, Google AdSense may set cookies or similar technologies to deliver, limit, and measure ads. In the UK/EU/EEA, we will request your consent before these cookies run; if you decline, we will show only non-personalised ads.
- Delivering and capping the number of times you see an ad
- Measuring ad performance and preventing fraud or abuse
- Understanding broad, non-identifying audience context (e.g., page topic, approximate region)
You can manage ad personalisation at Google Ad Settings or opt out of interest-based advertising from many providers (including Google) via the AdChoices opt-out tool.
Managing Cookies
You can control and delete cookies through your browser settings. However, blocking essential cookies may affect website functionality. Here's how to manage cookies in common browsers:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Your Rights Under UK GDPR
You have important rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you. We will provide this free of charge within one month of your request.
Right to Rectification
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure ("Right to be Forgotten")
You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You can request that we restrict the processing of your personal information in certain situations, such as while we verify the accuracy of data you have disputed.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transfer it to another service provider.
Right to Object
You can object to our processing of your personal information based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making or profiling.
How to Exercise Your Rights
To exercise any of these rights, please contact us on 07770 580125. We will respond to your request within one month and will not charge a fee unless your request is clearly unfounded or excessive.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16.
If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child under 16, please contact us on 07770 580125.
International Data Transfers
We primarily store and process your data within the United Kingdom and European Union. If we need to transfer your data outside the UK/EU (which is rare), we will ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office
- Adequacy decisions confirming the recipient country provides adequate data protection
- Other approved transfer mechanisms under UK GDPR
We will always inform you if we plan to transfer your data internationally and explain the safeguards we have put in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you of significant changes by posting a notice on our website
- Where required by law, obtain your consent for material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Right to Complain
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
However, we would appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first on 07770 580125 so we can try to resolve the issue directly.
Questions About Your Privacy?
If you have any questions about how we handle your data, we're here to help.
Or call us: 07770 580125